Great Service Means Happy Customers
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Bought my first-ever Volvo from Steven Baldassare and Volvo Laval and couldn't be happier. Professional and friendly, Steven made the distance purchase a great one. Arrived at the dealership from Nova Scotia and everything about the vehicle was exactly as discussed, no surprises and definitely no disappointment. Patrick Soussan handled all the financial details with aplomb. Had a terrific drive home.
Bought my Volvo from Steven Baldassare at Volvo Laval and I am pretty satisfied since the staff were very professional and friendly, Steven did a fantastic job. Everything about the vehicle was exactly as discussed, no surprises and definitely no disappointment. Marlene Vernetti handled all the financial details very smoothly and the randomly selected plate number (K99) was a good sign(my lucky number). Thank you to Steven, Marlene and the Volvo staff for their wonderful service.
I’d like to extend my sincere appreciation to Nicolas Rouveyrol from Volvo Laval Service for his outstanding support and professionalism. Throughout my experience, Nicolas was attentive, clear in his communication, and truly committed to delivering top-quality service. He took the time to answer all my questions, provided transparent updates, and ensured everything was handled smoothly and efficiently.
His customer-focused approach and dedication made all the difference. Thank you, Nicolas, for making the service experience at Volvo Laval a positive one.
As a first time Volvo buyer, I was initially very impressed with the information, courtesy and availability of my sales representative, Steven Baldassare. After that great first impression, he gave me an excellent value for my trade-in (3000$ more than at another luxury automaker), and promised and delivered on what my wife and I needed as part of the certification process. We are leaving Volvo very satisfied with the car we are taking home ! Steven is a great representative and will be happy to refer other buyers to him.
Volvo Laval has finally fixed their service issue. What a difference it makes to have a dedicated resource to deal with after sale service. Mix this with TOP notch service advisors and we are in business. Good job
